Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Digital Mark (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, contact us by phone, or sign up for our newsletter. This policy complies with the General Data Protection Regulation (GDPR) applicable in the United Kingdom.

1. Who We Are

• Business Name: Digital Mark
• Contact Email: hello@digitalmarkonline.co.uk
• Contact Phone: 01274 981200
• Registered Address: Unit 10, Rowan Trade Park, Neville Road, Bradford BD4 8TQ

2. Information We Collect

Contact Form Data

Personal Data Collected: Name, Email Address, Phone Number
Purpose: We use this information to respond to your inquiries, provide service-related communications, and send marketing messages if you’ve opted in.

Phone Enquiries

Personal Data Collected: Name, Email Address (if provided), Phone Number, and any additional details you share
Purpose: To address your enquiries, provide quotes, or follow up on service requests.

Newsletter Sign-Up

Personal Data Collected: Name, Email Address (if provided)
Purpose: To send you newsletters, updates, and promotional materials.

Google Analytics

Data Collected: IP Address, browser type, operating system, and other usage data.
Purpose: To improve our website’s performance, user experience, and understand how visitors engage with our site. This data is generally collected in an aggregated form that does not directly identify you.

Note: We do not create user accounts or collect any payment/financial information.

3. How We Collect Information

• Directly from You: When you fill out a contact form, call us, or sign up for our newsletter.
• Automatically: Via cookies and similar technologies when you browse our website (e.g., through Google Analytics).

4. How We Use Your Information

1. Service Delivery & Customer Support: Responding to your inquiries, processing requests, and providing the services you ask for.
2. Marketing & Newsletters: Sending promotional emails or newsletters if you have opted in. You can opt out anytime by clicking “unsubscribe” or contacting us directly.
3. Site Analytics & Improvements: Monitoring and analyzing site usage to enhance user experience and improve our content.

5. How We Share Your Information

We value your privacy and do not sell your personal data. However, we may share your information with:

• Email Marketing Platforms: We use services like Brevo and smtp.com to manage newsletters and campaigns.
• Advertising Platforms: We may share data (e.g., hashed email addresses) with advertising platforms for ad targeting or remarketing.
• Legal Requirements: We may disclose data if legally required to do so (e.g., in response to a court order).

6. Data Retention

We retain your personal data until you request its deletion or as long as necessary to fulfill the purposes outlined in this policy. After that, we will securely delete or anonymize your data, unless a longer retention period is required by law.

7. Cookies & Tracking Technologies

Our website uses Google Analytics and may use cookies or similar technologies to enhance user experience. You can control or delete cookies through your browser settings.

For more details on how Google Analytics processes your data, please refer to Google’s Privacy Policy.

8. Your Rights Under UK GDPR

If you are located in the UK or EEA, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Restriction of Processing: Limit how we process your data.
• Object to Processing: Object to certain types of processing (e.g., direct marketing).
• Data Portability: Request a copy of your data in a structured format.

To exercise these rights, please contact us at:
Email: hello@digitalmarkonline.co.uk
Phone: 01274 981200

9. Security Measures

We use SSL encryption, secure hosting, and secure web design to protect your data. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Our primary operations are in the UK, but some third-party providers may be outside the UK or EEA. In these cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

11. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently done so, please contact us to request deletion.

12. Changes to This Privacy Policy

This policy is effective as of January 1, 2025. We may update it from time to time at our discretion without specific notice. Please review this page periodically for any changes. The “Last Updated” date indicates when updates were made.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@digitalmarkonline.co.uk
Phone: 01274 981200